Resolution Claims
Resolution Claims
For Illinois condominium and homeowners association boards, treasurers and community managers. Resolution Claims Consulting, LLC is a licensed public adjusting firm (IL #3002593563), and William J. Addis is the licensed public adjuster (IL #18667143). A public adjuster represents the association on its master-policy claim, never the insurance company.
A public adjuster represents the policyholder on a first-party property claim. We represent policyholders, not insurance companies. On an association claim, that is normally the association named as the insured on the master policy’s declarations page.
Illinois law requires a public adjuster license to act, advertise, solicit or hold oneself out as a public adjuster in Illinois (215 ILCS 5/1515(a)). Resolution Claims Consulting, LLC holds Illinois firm license #3002593563, and its designated responsible licensed public adjuster is William J. Addis (Illinois individual license #18667143).
This page covers association property in Illinois.
Once the board signs a written public adjuster contract:
Each claim turns on its own facts and policy wording, and no particular result can be promised.
You don't need to send these to us. A public adjuster reviews them only after a written contract is signed.
We represent policyholders, not insurance companies. On a master-policy claim, the policyholder is normally the association named on the declarations page, and that is who the public adjuster would work for. Check the named insured on your own declarations page.
Who can sign contracts for the association is set by your governing documents and the board, not by us. Your board may want to confirm who has authority, for example by a recorded vote, before anyone signs. If you are unsure who has authority, ask the association's attorney. We are not attorneys and do not give legal advice.
That depends on the wording of the master policy and of your declaration and bylaws, which decide who insures which parts of the buildings. This page doesn't say what is covered for your community. For legal questions, talk to a licensed attorney in your state.
The master policy with its declarations page, every letter and estimate the insurance company has sent, photos and dates for each building, any roof or repair records you have, and the claim number if a claim is open. You don't need to send these to us. A public adjuster reviews them only after a written contract is signed.
If your policy has an appraisal provision, it usually describes a process for settling a disagreement about the amount of a loss. How it works depends on the exact policy wording. For legal questions, including deadlines to file suit, talk with a licensed attorney.
Resolution Claims Consulting, LLC holds Illinois public adjusting firm license #3002593563, and William J. Addis holds Illinois individual public adjuster license #18667143. You can check both with the Illinois Department of Insurance or the NAIC State Based Systems license lookup, and you should check any public adjuster before hiring one.
No. You are not required to hire a public adjuster (215 ILCS 5/1575(f)(2)). You can negotiate the claim directly with the insurance company, and you can call the Illinois Department of Insurance Consumer Assistance Hotline with a question or file a complaint with the Department. Fee terms are set out in a written contract that you review and sign before any work begins.
We are not attorneys and do not give legal advice.
We represent policyholders, not insurance companies.
This page is general information, not an interpretation of your policy. You may negotiate your claim directly with your insurance company, and you may consult an attorney at any time. The Illinois Department of Insurance takes consumer questions through its Consumer Assistance Hotline and takes complaints through its Help Center.
To reach William J. Addis, call (309) 883-1078 or email William@Resolutionclaims.org. Contacting us doesn't hire anyone or sign any contract.
We explain what a public adjuster does and doesn't do, and how the written contract, fees and your cancellation rights work. We don't review your policy, letters or claim until a written public adjuster contract is signed.
In Illinois, a public adjuster can't provide services, other than emergency services, until a written contract on a form approved by the Director of Insurance is signed and a copy is provided to your insurance company (215 ILCS 5/1575(j)).
Licensing facts on this page come from the following sources, checked October 26, 2026.
This page advertises public insurance adjusting services. In Illinois, Resolution Claims Consulting, LLC is a licensed public adjusting firm (IL #3002593563), and William J. Addis is the licensed public adjuster (IL #18667143). We work only on behalf of policyholders and represent no insurance company. Public adjusters are not employees of any state, federal agency, or insurance carrier. Fee terms are set out in a written contract that you review and sign before any work begins. Fees are paid by the insured and are subject to applicable state law.
This page shows no past results. Every claim is different, and the outcome depends on the policy language, the facts of the loss, applicable state law and the insurance company’s position.
Resolution Claims Consulting, LLC, Firm NPN 20764010, Illinois public adjusting firm license #3002593563. William J. Addis, Individual NPN 18667143, Illinois public adjuster license #18667143. Verify both through the Illinois Department of Insurance or the NAIC license lookup.
You are not required to hire a public adjuster to file or pursue a claim (215 ILCS 5/1575(f)(2)). In Illinois, you can call the Illinois Department of Insurance’s Consumer Assistance Hotline (866-445-5364) with a question, or file a complaint online through the Department’s Help Center or by email to DOI.Complaints@illinois.gov.